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Terms & Conditions

Effective Date: 07/05/2025
 

Welcome to MorelTea.com. By using our website and services, you agree to abide by the following terms and conditions. Please read them carefully before placing any orders.
 

📌 General Terms:

  • MorelTea.com is owned and operated by Chaypan Aroma (OPC) Private Limited.

  • By accessing our site and purchasing products, you engage in our “Service” and agree to these Terms & Conditions.

  • We reserve the right to update or change these terms at any time. Continued use of our website after changes means you accept the new terms.


📌 Products & Pricing:

  • All prices listed are in INR and inclusive of applicable taxes.

  • Product images are for reference only — actual product packaging and appearance may vary.

  • We reserve the right to modify product pricing or discontinue any product without notice.


📌 Orders & Payments:

  • Orders are confirmed only after successful payment via our secure gateway, Razorpay.

  • You will receive an order confirmation email/SMS upon successful transaction.

  • We reserve the right to cancel any order in case of unavailability or other unforeseen circumstances.


📌 Shipping & Delivery:

  • Orders are typically dispatched within 24-48 hours and delivered within 5-7 business days across India.

  • Delivery delays may occur during holidays or due to unforeseen events, in which case customers will be informed.


📌 Return, Refund & Cancellation:

  • Products once opened are non-returnable.

  • Damaged or defective products may be returned with prior approval via email or phone within 2 days of delivery.

  • Refunds for approved returns will be processed within 5-7 business days to the original mode of payment.

  • Customers can cancel orders before dispatch by contacting customer support.


📌 Intellectual Property:

All website content including text, images, graphics, and logos are the property of MorelTea.com and may not be reproduced without written permission.


📌 Limitation of Liability:

MorelTea.com will not be held liable for any indirect, incidental, or consequential damages arising out of the use of our products or services.


📌 Governing Law:

These terms are governed by and construed in accordance with the laws of India. Any disputes will be subject to the jurisdiction of Delhi courts.


📌 Contact Us:

For queries, returns, or support:
📧  info@chaypan.com
📞  01592-400287

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